When you buy at Orakei Marine you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties). If you think your goods are faulty, simply return them in person to Orakei Marine or send them with a covering letter containing your contact details and any information you think is relevant to:
Orakei Marine– Online Returns
Orakei Marina Office, Pier D,12 Tamaki Drive, Orakei, Auckland, 1072
Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organise to repair or replace the goods. If the goods cannot be repaired or replaced we will refund the purchase price.
Unused but still saleable goods complete in their original packaging may be returned to us for a refund for up to 1 month after purchase (excluding Electronics which may only be returned for 7 days after purchase), with the exception of any item that was specially ordered or modified to meet your specifications.
Proof of purchase needed
Like every retailer we require proof of purchase for returns.
If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction in the computer.
Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.
If you need help or advice with a return, please contact us